Knowledge of the difficulties of local supply•Many companies just assume all environments are the same. We have visited too many sites where we’ve seen expensive equipment, still sitting unused in its box. This is something as a company we go to great lengths to avoid.•We understand that things taken for granted in Europe and the United States can pose difficult challenges in the developing world. Whereas buying consumables in the UK can be done with a mouse-click, in remote areas (where budgets are constrained) this can be a long and difficult process. We pride ourselves on offering a complete solution, built around the needs of the client. We try to include all necessary accessories to make items a working unit, and consumables to allow the staff to get started.•Where training in the proper and safe usage of an item is necessary, either our in-house team or experts in the field will provide a familiarisation course in its use. This will always include an element of maintenance training, as this can prevent expensive service visits.Experience in challenging environments•Complex legislative systems: We have extensive experience in dealing with importation and customs regimes, such as SONCAP in Nigeria. This allows us to anticipate problems before they arise and give realistic estimated on how long a project will take and potential pitfalls along the way.•Remote and difficult locations: It is rare for us to have a project in a non-challenging environment. We are used to dealing with remote locations, difficult roads and climatic issues (extreme heat, dust, high humidity etc.). •We package and ship goods bearing these factors in mind, to ensure they arrive at the client safely and in good condition.Pride in our work•We understand the importance of a good reputation in procurement: winning one project is easy, but if that project is not executed properly there is very little chance of ever getting another.•Our approach to this is to ensure that we always provide a system that works and leaves the end user able to use what we have supplied to create real value. This is reflected in the fact that many of our most important clients have relationships with us stretching over many years.